The turnaround is a maximum of 3 weeks, if for any reason your order is going to be any longer than this, you will be contacted in plenty of time. This is due to each item being made to order and usually requiring personalisation and unique details applied to each item.

If your item is needed within 2-3 weeks, please leave me a note of the date the items are needed and I will make sure they are sent out in time, incase of any delays occurring.

You can choose to “Fast Track” your order for an extra £5 which guarantees delivery within 5-7 working days.

Absolutely! There is a “Custom Order” listing on the website where you can request a new design.

Just leave me a note of any colours/design ideas/wording you would like to be printed onto the garment of your choice, and I will get back to you with design ideas within 5-7 working days.

If you have any images or ideas you would like to send to me, to better explain what you are after – please email them to tailoredesign@hotmail.co.uk

The t-shirts come in sized 0-3m, 3-6m, 6-12m, 1-2yr, 2-3yr, 3-4yr, 4-5yr, 5-6yr, 7-8yr, 9-10yr, 11-12yr and 13-14yr and are a very generous fit. If you don’t want the t-shirt to be too baggy, I would definitely recommend going smaller. If you do not specify the size you would like, the t-shirt will be done in the lower of these sizes e.g. if ‘Age 4’ is specified, 3-4yrs will be sent. So please clarify upon ordering to avoid dissapointment.

Long and short sleeved baby bodysuits in white, baby pink and baby blue are fairly fit to size and go from Newborn – 2-3yrs in 3 month stages. All other colours (see colour chart on the website), are very big for size. These come in sizes newborn, 0-3m, 3-6m, 6-12m,12-18m and 12-24m.

Hoodies (zip and pull-over) are fairly accurate in sizing – starting from 6-12m, 1-2yrs, 2-3yrs, 3-4yrs, 4-5yrs, 5-6yrs and have the matching zip to the hoodie colour. Any size over 5-6yrs (up to adult) have a white contrast zip and I have found to be quite big in size.

​Leggings are also large in size.

Absolutely! These can be ordered via the custom order listing on the website or in the mummy & me matching page of the website. Any queries about sizing of these, please message me – they are ordered as XS, S, M, L, XL, XXL and XXXL and are quite fitted.

Adults t-shirts take 5-7 working days to get to me, so this may make the turnaround time a little longer on your order.

All items are machine washable but we suggest turning inside out and washing on a low heat. DO NOT tumble dry.
Also, any glitter items are okay to be ironed over, but matte and foil designs can not.

All orders are sent via Royal Mail whether nationally or internationally unless its a particularly large order (e.g. hen party t-shirts or bulk order hoodies).

In our experience Royal Mail is a reliable service. However, if your order has not arrived as soon as you had hoped, then please allow 10 working days for UK deliveries and 30 working days for international deliveries before you contact us to allow sufficient time for postal delays to be cleared. Proof of postage is always obtained and majority of items are sent signed for.

All our delivery times are estimates and I’m afraid we cannot be held
responsible for delays caused by Royal Mail or any other courier.

Although I strive to have happy customers, I understand that sometimes you might be less than delighted with your purchase.

If you wish to return your item for any reason, then please provide written confirmation within 14 days of receipt of your items, either by letter or email. A refund, excluding shipping costs will be issued via your chosen payment method within 5 working days.

Personalised and custom items cannot be returned.

Yes – we ship worldwide. The cost of this is calculated by our website or Etsy at the checkout, depending on your location.

These come up as the basic, economy postage costs. If wanting a faster postage service, contact us and we can let you know of any additional costs that can be paid to get to you quicker (as these seem to change daily as new postal services
become available/unavailable in your area).

Orders can be placed via the website or via our Etsy page (www.etsy.com/uk/shop/tailoredesign).

The website accepts PayPal, credit/debit card and Apple Pay.
We do not hold any payment information or card details on our systems.

You can also contact us via Facebook Messenger, Etsy, Instagram Message and by using the website contact form but we find email to be the most reliable, as on other platforms, messages can be missed.

Yes, and we would love you to! We are on Facebook, Instagram and Twitter and regularly posting special offers, competitions and discounts – so its worth keeping an eye out!

By tagging us in your photos on Instagram or sharing them on our Twitter or Facebook page – you give us permission to share your photo or put on our website with out seeking permission before hand.